Refund & Cancellation Policy

Last Updated: July 2025

At Adam Vacations Pvt Ltd, we strive to make your medical travel journey smooth and stress-free. We understand that plans can change unexpectedly, and have designed a clear and fair refund and cancellation policy to protect your interests.

Booking Fee & Deposit

• A non-refundable booking deposit is required to secure hospital appointments, specialists, and other services on your behalf.
• This deposit covers administrative, coordination, and facilitation expenses already incurred.

Cancellation by Patient

All cancellation requests must be submitted in writing via email to medicalhelp@adamvacations.com. Refunds are issued based on the timing of your request relative to the scheduled treatment date:

Time Before Scheduled Date	Refund Amount
30+ days	70% of total amount paid (excluding booking fee)
14–29 days	50% of total amount paid (excluding booking fee)
7–13 days	25% of total amount paid (excluding booking fee)
< 7 days	No refund – funds non-refundable due to high costs

This structure is a fair estimate of actual costs incurred, including hospital coordination, travel arrangements, and administrative overhead.

Rescheduling

• You may reschedule treatment once without any additional fees if requested at least 30 days prior to the original scheduled date.
• Rescheduled appointments must occur within 4 months of the original date.
• Requests made within 14–30 days may incur a small administrative fee to cover changes.
• Last-minute reschedules (7 days before) may require payment of the new booking deposit.

Cancellation by Hospital or Surgeon

Should a hospital or surgeon cancel or postpone your treatment due to:

• Medical unsuitability,
• Unforeseen emergencies, or
• Hospital scheduling conflicts,

we will promptly:

We may share your personal data with:

• Inform you of alternative specialist options or dates,
• Refund any unused amount (post deducting the booking fee), and
• Ensure full transparency during the process.

Partial Treatment Cancellations

If any part of your planned treatment (e.g. diagnostic tests, follow-up visits) is canceled after your arrival, we will refund the cost of unused services, minus administrative fees and the initial booking deposit.

Travel & Accommodation Cancellations

• Treatment package costs do not include airfare, visas, or accommodation.
• These services are booked on your behalf and are subject to third-party refund rules.
• We strongly suggest opting for travel insurance to cover such contingencies.

Refund Processing

• Refund requests are processed within 30 days of receiving all required documentation.
• Approved refunds are issued via the same payment method originally used.
• Currency conversion fees may apply depending on international transactions.

Documentation Required

To process any refund, please provide:

• Written cancellation notice from you,
• Any relevant medical or logistical documentation, and
• Booking or payment reference numbers.

No-Show Policy

No refunds will be issued if you:

• Fail to arrive on the scheduled treatment date without prior written notice, or
• Do not complete the treatment itinerary.

Changes to Policy

Adam Vacations reserves the right to revise this policy at any time. New versions will be published to our website with updated effective dates.

Questions?

Please reach out to us at medical@adamvacations.com with your booking reference and full details. We're here to assist you every step of the way.