Privacy Policy

Effective Date: July 14, 2025

Adam Vacations Pvt Ltd ("Adam Vacations," "we," "us," or "our") is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website medical.adamvacations.com and related services.

By using our Website, you consent to the collection and use of your information as outlined in this policy.

1. Information We Collect

We collect personal and non-personal information through the Website when you:

• Submit medical inquiries or appointment requests
• Register for an account
• Upload medical documents
• Request a quote, consultation, or second opinion
• Communicate with our team or partner hospitals

Personal Information may include:

• Full name, email address, phone number
• Country and city of residence
• Age, gender, passport or ID number
• Medical reports and history
• Insurance information

Non-Personal Information may include:

• IP address, device type, browser type
• Location (city-level)
• Website usage data and cookies

2. How We Use Your Information

We use your information to:

• Connect you with suitable medical providers and services
• Provide tele/video consultations and second opinions
• Generate treatment cost estimates
• Coordinate travel, accommodation, and treatment logistics
• Process deposits and payments (where applicable)
• Respond to your inquiries and support requests
• Improve our Website functionality and user experience
• Send transactional and promotional communications (you may opt out anytime)

3. How We Share Your Information

We may share your personal data with:

• Partner hospitals, clinics, or medical professionals, to deliver requested services
• Travel or logistics partners (for visa, airport transfer, hotel bookings)
• Third-party service providers (e.g., payment processors, cloud hosting)
• Legal authorities when required by law

All third-party partners are required to maintain appropriate confidentiality and security standards.

We do not sell or rent your personal data to any third parties.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. You may request deletion of your data at any time by contacting us at medical@adamvacations.com.

5. Security Measures

We use appropriate technical and organizational security measures to protect your personal data, including:

• SSL encryption for data transmission
• Limited access to your data by authorized personnel
• Secure storage and regular security audits

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We encourage users to take their own precautions.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or correct your personal data
• Request deletion of your data
• Withdraw consent to data processing
• Object to the use of your data for direct marketing

To exercise your rights, email medical@adamvacations.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Analyze site traffic
• Enhance user experience
• Save user preferences

You can control cookie settings through your browser. Disabling cookies may affect your use of the Website.

8. International Data Transfers

If you are located outside of India, your data may be transferred to, stored in, or processed in India where our servers are located. By using the Website, you consent to this transfer.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has submitted data, please contact us immediately.

10. Changes to this Policy

We may update this Privacy Policy periodically. We will notify users of material changes through the Website or via email. Your continued use of the Website after changes constitutes your acceptance.

11. Contact Us

Adam Vacations Pvt Ltd
Address: Unit 16A, 16B / 17A Ground Floor, Tower B3, Spaze Itech Park, Sector 49, Gurugram, Haryana 122018, India
Email: medical@adamvacations.com

Thank you for trusting Adam Vacations with your medical travel journey.